Dear Maria
I sent you this email on Friday, as well as a reminder this morning to which I have received no response, you instead chose to send in a negative review. I have refunded you as requested.
'Dear Maria
I hope you are well.
I am getting in touch regarding your order. Please see the attached order confirmation, which was sent to you when your order was placed. We send this confirmation to all customers and ask that they please double-check their delivery address is correct. This gives us the opportunity to make any necessary amendments before the order is shipped.
Unfortunately, your parcel was shipped yesterday, but the delivery address provided was incomplete. As a result, the parcel is now being returned to us.
I also wanted to clarify the ingredients used in the Beef Boerewors you ordered, following your concerns about your previous order.
Ingredients: Beef 90%, Seasoning Mix (Salt, Spices, Flavour Enhancer: E621, Preservative: E223 (Sulphite), E220 (Sulphur Dioxide), Antioxidant: E300, Acidity Regulator: E330) in Collagen Casings.
This product does not contain fillers and is Gluten Free. Allergens: Sulphur dioxide and Sulphites
As a general policy, we are unable to offer refunds or replacements where an incorrect or incomplete delivery address has been provided, as this is outside of our control and we have provided the opportunity to check the address before dispatch.
However, given that you were unhappy with your previous order, we are happy to make an exception on this occasion and offer you a refund instead.
Please let us know if you would like us to proceed with the refund.
Kind regards
Leigh'
Thank you
